The Ray Cook story is repeated over and over again in this country's institutions. We ignore the efforts, advice, work of people who understand the issues and maintain the status quo as things get worse. One of the most unfortanate aspects of how our institutions operate is that we diminish the importance of personal experience and track record and subordinate them to "credentials, professionalism, playing the game". People like Ray Cook are a threat to many bureacrats because of his success. That problem is endemic in our culture. Of course, that's what happend to you, Marc.